FUZERS supports you in leading the delivery of all aspects of the service innovation projects from research and insights through prototypes and tests with customers to the implementation agenda.
Deep understanding of how your customers interact with your service or brand is crucial for any service innovation project.
Through qualitative research and methods like observation, deep interviews, customer workshop and service safaris you will discover different contexts and gain deeper understanding of your customers needs and emotions.
You can design services and make them remarkable for you customers.
By using tools and methods like customer journey, service blueprint, co-creation, design workshops, prototyping and testing with customers we will support you in delivering tangible service innovations concepts ready for further development and implementation.
Making service innovation happen in a long term is not only about tools, methods and processes.
It is about people and their approach and actions. Through internal trainings, workshops and mentoring we will skill up your innovation leaders to be ready to take a challenge, lead a process and deliver tangible results.
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