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We are a service design agency

We help create new and improve existing services online and offline.

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About us

FUZERS:

  • One of the first service design agencies in Poland;
  • 5 years of experience;
  • 50+ clients;
  • 50+ completed processes and projects in the area of ​​service design, design thinking, customer experience;
  • 2.5k + hours in the workshop and training room;
  • 9 consultants and researchers (Lublin, Krakow, Warsaw);

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Working with us

We combine the client's perspective with business expectations. That's how we deliver concrete results.

Working with us means:

  • good, but very intense, time of going beyond the usual patterns of action and thinking;
  • taking from experience from different industries and a lot of inspiration and motivation to care for the experience of customers (including internal ones);
  • great adventure. After all, working with a team that likes what they do must be a great adventure!

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Approach

We work based on the Service Design methodology and we believe in:

  • Customer voice and experience. And that it is worth taking into account when creating new services and improving the existing ones.
  • Cooperation based on co-creation. And combining different competences and perspectives. It is thanks to this that solutions are valuable for customers and business are created.
  • Continuous improvement. And the fact that it is worth regularly monitor the business effects of implemented changes and adjust them to the changing reality and customer expectations.

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Krzysztof Ożóg

Service Design Lead

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Katarzyna Michalak

Design Research Lead

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Anna Blicharz

Office assistant

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Katarzyna Trochimiak

Design Researcher

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Piotr Wojciechowski

CEO, Service Designer

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Izabela Wilk

Junior Service Designer

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Aleksandra Piasecka

Service Designer

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Olga Karasińska

Service Designer

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Natalia Grzegorczyk

Intern