We are a service design agency
We help create new and improve existing services online and offline.
- One of the first service design agencies in Poland;
- 5 years of experience;
- 50+ clients;
- 50+ completed processes and projects in the area of service design, design thinking, customer experience;
- 2.5k + hours in the workshop and training room;
- 9 consultants and researchers (Lublin, Krakow, Warsaw);
Working with us
We combine the client's perspective with business expectations. That's how we deliver concrete results.
Working with us means:
- good, but very intense, time of going beyond the usual patterns of action and thinking;
- taking from experience from different industries and a lot of inspiration and motivation to care for the experience of customers (including internal ones);
- great adventure. After all, working with a team that likes what they do must be a great adventure!
We work based on the Service Design methodology and we believe in:
- Customer voice and experience. And that it is worth taking into account when creating new services and improving the existing ones.
- Cooperation based on co-creation. And combining different competences and perspectives. It is thanks to this that solutions are valuable for customers and business are created.
- Continuous improvement. And the fact that it is worth regularly monitor the business effects of implemented changes and adjust them to the changing reality and customer expectations.