Hello,

It’s us – FUZERS Service Design. From the left: Krzysztof Ożóg (Service Designer), Marek Urban (Service Designer), Kasia Michalak (Junior Service Designer), Piotr Wojciechowski (CEO | Service Designer).

Consulting

We support our clients in designing human-centered services.  The reason is that we do not like wasting our time standing in lines, filling out complicated forms or having frustrating discussions with customer service whenever we want to solve a simple issue. We belie that we can make things better.

That is what Service Design Thinking focuses on. Our propositions for improvements are not make-believe. They are specific solutions that are feasible and read to implement.



Trainings
Open and closed training courses in methodology supporting innovation design (Service Design Thinking), creating customer journey maps, prototyping and facilitating creative processes. Learn more about it here.

Facilitation

Take advantage of our knowledge and experience gained in more than 20 creative processes, and engage us in your project as facilitators or moderators of team work. Learn more about it here.

Would you like to see how we work?

Read about our projects for companies such as IKEA, Nocowanie.pl or Skanska.

How can we help you?

If you feel like changing something, making it better, improving your service but you are not sure what to do, we can definitely help you. We can also support you if you want to take the first step and learn how to utilize Service Design thinking in your organization. If you lack ideas for a new service, we will help you design it and conduct research with potential customers to see what they may think about it.

Our goal is to support you and your business in designing solutions that foster unique experience for the customer.



Service Design Network

We belong to an international organization associating service designers from around the world.

Moreover, Piotr is the first Pole who received the official training accreditation of this organization.

This international certification is a confirmation of our experience and expertise in the area of ​​Service Design Thinking.

Learn more about SDN.

Clients