Facilitation training

FUZERS > Offer > Business trainings > Facilitation training

Facilitator – who’s that?

A facilitator plans, prepares and conducts meetings or workshop sessions within the process. His or her goal is to provide a healthy environment for cooperation between all participants of the meeting. Facilitator ensures that a group of people work together on coming up with a solution for a given issue and make a final decision.

Scope of the training

Preparation + Organization
Discussing our approach, tools and solutions that we use while designing workshops (from the very first meeting with a client to preparing materials).

Handy tips and solutions supporting managing various workshops.

The best practices regarding creating summaries of workshops’ results and preparing them for further development in the organization.

Process facilitation – Day 1


This part is all about:

  • Defining steps that need to be taken when internal clients comes to us with issues/challenges.
  • Gaining information on the issue and writing down to-do list.
  • Designing tools, materials and  exercises for workshops.
  • Creating a schedule and scope of the meeting.
  • Verifying materials before workshops.


During this part, we will show you how to make sure that everything is in place by discussing:

  • What features need to be taken into consideration while choosing a place,
  • A full belly and a happy heart – taking care of catering
  • Establishing communication with participants (e-mails before and after)
  • Videos and photos (a bonus for great summaries)
  • Graphic recording used for depicting our work

A graphic recording from one of our workshops.

Process facilitation – Day 2


This part will help you learn:

  • How to present results of workshops;
  • How a well organized facilitation process supports creating summaries and reports;
  • How to utilize videos and photos in summaries;
  • What a good summary should include in order for it to be useful in further work.


We will focus on:

  • The role and tasks of a facilitator and supporting persons
  • Warm-up activities and exercises aimed at creating positive atmosphere
  • How to address participants
  • Keeping up the work dynamic during workshops
  • Coping with difficult situation that often arise
  • Using materials prepared before (boards, exercises etc.)

The tool shop

During this part, we will share applications, tools, board etc. that we use in the process of designing and managing workshops.


400 hours of facilitation conducted

We have conducted over 400 hours of facilitation on all organizational levels. We know how to direct and engage project team so they deliver tangible effects.

We design experience for the best

We are able to use our experience from more than 20 project processes for brands such as IKEA, mBank, Pracuj.pl group, Eurobank, Skanska, Tauron Distribution or ING in your organization. We understand work in complex corporate structures and are able to design a process that will be valuable for participants and business.

What do customers say?

  • While working with FUZERS, you get an energy and knowledge bomb. Krzysztof Ożóg guided us through the design thinking process, described goals of each stage in a coherent way, and managed a cycle of meetings that lasted over 2 months.

    Łukasz Wiktor
    Head of Retail Products and Processes Department
  • „When can you say that a training brought you desired effects? For sure, when after 8 hours of intensive workshops, participants are on the edge of their seat and want more. They read more, discover “new” in themselves and their environment, they simply want to change. That’s what creative sessions with Piotr do. Professional and inspiring. ”

    Roksana Popowicz
    Product Manager, Societe Generale Poland
  • I invited Piotr to participate in workshops dedicated to designing experience of corporate clients during purchasing or opening banking products. Even though Piotr was time limited and had a lot of requirements regarding the scope of workshops and its results, he managed to do a great job. His preparation, professionalism and engagement was highly appreciated by participants. I do recommend his service and customer experience design skills.

    Klaudia Pilch
    Transformation Manager, ING Bank Śląski

Are you planning to take on a challenge?

Feel free to write to us! We answer quickly so you will not wait for hours for our response.