Service Design Thinking is a process that supports creating solutions focused on real needs of end-users. It allows understanding their perspective and looking on the project through their eyes. Apart from that, is fosters decreasing costs by reducing changes made into the final version of the solution.
Adopting this approach teaches the organization to go outside the box by e.g. conducting qualitative research and analyzing users’ needs. It also supports quick prototyping and testing ideas for new services or improving the existing ones (before investing in their development).
Service Design educational materials that participants receive. Over 20 methods and project tools, 58 pages of practical knowledge to be used right away!
While working with FUZERS, you get an energy and knowledge bomb. Krzysztof Ożóg guided us through the design thinking process, described goals of each stage in a coherent way, and managed a cycle of meetings that lasted over 2 months.
„When can you say that a training brought you desired effects? For sure, when after 8 hours of intensive workshops, participants are on the edge of their seat and want more. They read more, discover “new” in themselves and their environment, they simply want to change. That’s what creative sessions with Piotr do. Professional and inspiring. ”
I invited Piotr to participate in workshops dedicated to designing experience of corporate clients during purchasing or opening banking products. Even though Piotr was time limited and had a lot of requirements regarding the scope of workshops and its results, he managed to do a great job. His preparation, professionalism and engagement was highly appreciated by participants. I do recommend his service and customer experience design skills.