As accredited trainers, we base our work on Service Design Thinking which is an acclaimed service design method. We moderate the project process from the research stage, which helps us to understand the customer, to creating particular solutions step-by-step, which allows including new services to one’s offer.
Each project is different. We can conduct creative workshops for your team or focus on long term consulting.
How can we best understand hopes, wants and aspirations of people that we design our solutions for? In-depth interviews (IDI), research workshops, covert observations, social listening and Service Safari. We have several very good and tested methods that we always adapt to requirements of a given challenges.
Customer experience (CX) is the product of an interaction between a customer, a brand and its products in different touchpoints. It is the experience not the price or technical specification that nowadays tends to influence shopping decisions and is the thing that makes a given brand stand out.
A Customer Journey Map is a visual representation of all steps that a person has to take in order to use a given service as well as experience connected with it. It is the basis and a starting point for searching for innovation, improvements and enhancing Customer Experience.
Prototyping is nothing more than shaping ideas into tangible objects in order to test them with customers. Owing to this, we gather feedback regarding proposed solutions quickly and can modify the direction we are heading towards. Thus, we e.g. decrease costs of potential changes in the end solution.
A services subscription is convenient for both parties. You can choose and mix services from FUZERS’ offer. During one meeting we may work on prototypes, and then move on to conducting research with the users which will later allows us to define a concept for a new service or a training for your team.
While working with FUZERS, you get an energy and knowledge bomb. Krzysztof Ożóg guided us through the design thinking process, described goals of each stage in a coherent way, and managed a cycle of meetings that lasted over 2 months.
„When can you say that a training brought you desired effects? For sure, when after 8 hours of intensive workshops, participants are on the edge of their seat and want more. They read more, discover “new” in themselves and their environment, they simply want to change. That’s what creative sessions with Piotr do. Professional and inspiring.”
I invited Piotr to participate in workshops dedicated to designing experience of corporate clients during purchasing or opening banking products. Even though Piotr was time limited and had a lot of requirements regarding the scope of workshops and its results, he managed to do a great job. His preparation, professionalism and engagement was highly appreciated by participants. I do recommend his service and customer experience design skills.