Service Design Coaching is most often applied by people working in areas responsible for innovation, designing new services and solutions, customer centricity, digital transformation or implementing working models based on Design Thinking and Service Design.
It is a support in the process of transition and transformation dedicated to leaders (individual coaching) and members of project teams (team coaching) that wish to design services and products addressing real needs of customers.
We, our experience, methods and tools are for you to use during individual or group sessions as well as “on the job” workshops during which we support you in defined tasks (e.g. conducting research with clients, building customer journey maps, prototyping and testing solutions or preparing and managing project workshops).
Service Design Coaching lasts from 3 to 6 months but the timespan, frequency and scope of our activities is adapted to the needs of particular people or organization as well as current business challenges.