We have prepared and facilitated Design Thinking workshops. Main goal of the workshops: to find solutions and improvements in a selected business area.

We have prepared and conducted rapid prototyping workshops for 300 managers and directors of the PZU Group.

We have prepared and facilitated a Design Thinking Intro workshop.

We have analyzed trends and conducted customer experience researching the area of investing money. The final product of the process: a report containing observations and recommendations referred to customer experience improvement.

We have facilitated a creative workshop. Main goal of the workshop: to develop 5 concepts of new revenue sources for the Group not related to their main business.

We have facilitated a strategic workshop. Main goal of the workshop: to develop a vision, mission and customer-focussed strategy for the company.

In a co-creation with the client we have analyzed 16 concepts for new services and selected 3 approved to the prototyping phase.

We have conducted a qualitative and quantitative research and a series of co-creation workshops with residents, councillors and officials. Main goal of the project: to diagnose the needs of Wawer residents and steer strategic direction of the further development of this Warsaw district.

We have prepared and conducted a workshop for the Eltrox team in the area of independent research design and data analysis. We have also carried out mentoring in this area.

We have prepared and conducted a creative research workshop with a group of young people. Main goal of the workshop: to develop a new brand name for an online store.

We have facilitated a session on building up main objectives for the communication campaign of the new credit product.

We have provided training on designing, running and summarizing company prototyping sessions.

We have developed a series of educational materials (articles and a video course) in the area of Customer Experience, which were dedicated to employees.

We have trained a group of 60 employees on Design Thinking and Lean Startup methodologies and we have developed and implemented with them a new way for developing and presenting ideas for internal innovations.

We have conducted a nationwide qualitative research of micro-entrepreneurs. Main goal of the research: to learn about their experiences and needs related to employee recruitment. The final product of the process a Qualitative research report, recruitment journey and recommendations in the area of recruitment.

Preparing and conducting of a strategic session with the Management Board and Directors,the goal of which was to adapt global guidelines to the local market.

Long-term cooperation during which we carried out a number of activities, including: work on the concept of opening the IKEA centre in Lublin, developing with the client the principles of cooperation between them, the creative agency and the media house and work on creating a place that would educate Polish residents in the area of sustainable development.

Implementation of several projects: a new model of work of the training department, support for the Transformation team in planning activities, developing improvements in the AML process and creating concepts for improving the experience of business clients.

We have completed a series of trainings introducing the subject of creating innovations and improvements based on the Design Thinking approach.

Development and preliminary testing of prototypes of the new product catalogue.

We diagnosed the experience of patients undergoing the in vitro procedure. The action aimed to identify the strengths and weaknesses of patient service in a nationwide network of infertility treatment clinics.

We have consulted activities and developed recommendations for the design of a model cooperation procedure between Poviat Labor Offices and entrepreneurs.

Implementation of a cycle of Design Thinking trainings.

We have developed a solution promoting the Białowieża Forest with representatives of the Polish and Belarusian parts of the Park.

We supported the client in creating and preparing for independent work an internal team of designers (mDesigners). In addition, we’ve completed a project regarding improvements in the process of using a mobile application to obtain credit.

We designed, conducted and summarized a strategic session for the Management Board and key managers. Its goal was to plan strategic initiatives for the next year.

We have conducted processes facilitation training for the European Capital of Culture team, whose goal is to engage residents.

We have designed a new value proposition for a government website for entrepreneurs — biznes.gov.pl

Developing proposals and prototypes of improvements in the hospital service process and contact with doctors.

We supported the team in HR in developing, implementing and summarizing the first year of initiatives aimed at improving the experience of the company’s employees.

Preparation and implementation of a series of internal training courses on Service Design.

Conducting 3 Service Design processes aimed at designing new support instruments for entrepreneurs.

We have conducted an introductory training on creating innovations and improvements based on the Design Thinking approach.

Together with our customers (partner sales networks) we have developed 5 prototypes of new products.

Several months of mentoring support in introducing the client-focused approach in the organization.

Developing new service standards. The project is also aimed at strengthening cooperation within the team providing services to the unemployed.

We have designed and carried out an analysis of the customers’ current purchase paths and developed a set of several quick and cheap improvements to be implemented.

We have simplified claim forms and developed a new, simpler form of presentation of the medical insurance offer for companies.

Preparation and implementation of workshops for the communication team aimed at redesigning marketing materials.

We have mentored and prepared training support for the newly established innovation team.

We have conducted an introductory training on creating innovations and improvements based on the Design Thinking approach.

We have improved the experience of the participants of a corporate event for 300 people by building a participant path and diagnosing areas for improvement and change in the organization of the event. The developed recommendations were used by the event agency.

We have developed concepts for improvements at individual stages of the customer service process. Selected solutions have passed on to the implementation stage.

We have educated teams of Product Managers and their business environment in process and service design.

We designed and conducted a two-day co-creation workshop within the “Innovation Marathon” project. During the workshop, a group of 80 students designed and prototyped solutions in response to the challenges of Tauron Dystrybucja business.

We have implanted the idea of working with Design Thinking for board members and directors and have developed concrete ways to use it in their daily work.

We conducted a training course for the client on working with ideas and systemic innovation creation.