40 managers have gained and practiced the knowledge about the process of teamwork in searching and creating innovations based on the Design Thinking approach.

The event agency offered the client a unique workshop for rapid prototyping of services, where 300 managers of an insurance company created prototypes of ideas for improving internal and external services.

30 managers have acquired and practiced the knowledge about the process of teamwork in searching and creating innovations based on the Design Thinking approach.

The team responsible for CX received a set of trends, inspirations and good practices from the market in building and developing a customer-focused organization. It then developed a new vision of the market leader in terms of customer experience and translated it into concrete initiatives involving the entire organization, planned for a period of 2 years. In this way AXA started the transformation process towards a customer-focused organization.

The team responsible for designing services and experiences of the bank’s clients received a detailed report presenting trends and technologies in the area of investing in order to improve banking services in this area. The report supplemented the knowledge and experience of the team and allowed areas to be selected for further project work on creating added value to the savings and investment offer.

During a workshop bringing together engineers and representatives of various departments, the Innovation Department received 5 concepts of new services that have the potential to become new sources of revenue for the Group.

The company’s management and management team has developed a new vision, mission and strategy for creating new and improving the company’s existing 3D printing services.

The Innovation Team wanted to assess which of the 16 concepts of new services have the greatest commercial potential. Based on tests with customers, 3 solutions were recommended that best met their needs.

The Mayor and the Management Board of Warsaw’s Wawer district received a set of recommendations concerning the directions of development of services and offers for residents.

The team of managers responsible for the development of new services has acquired competence in designing and conducting qualitative research with customers.

As a result of workshop and research work with the target group of an online store with VANS products, the owner received 5 recommendations for a new store name. He chose and implemented 1 of them.

The bank’s marketing team received a set of consumer insights, which served as a basis for creative work on creating a new promotional campaign for cash loans.

20 managers have gained and practiced the knowledge about the process of teamwork in searching and creating innovations based on the Design Thinking approach.

The team responsible for customer experience received a set of educational materials dedicated to particular groups of employees. It consisted of, among others, articles and webinars related to the creation and improvement of services and customer experience. These materials complemented the internal educational program.

60 managers have gained and practiced the knowledge about the process of team search and innovation creation based on Design Thinking and Lean Startup approaches. The team also received a new model of work on development and presentation of ideas for internal innovation.

Thanks to the tool – the customer journey, marketing team and product managers received precise information about problems, needs and experiences in the area of employee recruitment in a group of micro-entrepreneurs.

The Board of Directors and the company’s key managers analysed the assumptions of the global strategy and translated it into specific local initiatives within 1 day.

The IKEA marketing team conducted an innovative process of selecting elements of the communication plan for opening an IKEA store in Lublin. See how they did it.

The team responsible for the AML (anti money laundering) area has worked out proposals for improvements in its most important internal process and has defined possible areas for improvement affecting the experience of entrepreneurs.

The team consisting of representatives from the Ingka shopping centre and the IKEA store gathered, they organized and developed customer profiles and assumptions about what experience is to be offered by the new space to open in one of the shopping centres.

25 employees have acquired and practiced the knowledge about the process of team searching and creating innovations based on the Design Thinking approach.

The team received a prototype of a new product catalogue, which responds to pre-defined customer needs.

A group of 20 employees (participants of the talent program) have acquired and practiced knowledge about the process of team search and innovation creation based on the Design Thinking approach.

Thanks to the client path tool, the Board received precise information about the problems, needs and experiences of the infertility treatment clinic patients. On the basis of this information, specific improvement initiatives were created. See the description of the implementation.

As a result of consultations with representatives of the organisations, recommendations were made to design a model procedure of cooperation between Poviat Labour Offices and entrepreneurs.

15 employees of the Kraków Technology Park have acquired and practiced the knowledge about the process of team searching and creating innovations based on the Design Thinking approach.

The marketing and communication team received the concept of a project promoting the Bialowieza Forest by representatives of the Polish and Belarusian part of the Park.

Innovation team members have gained and practiced the knowledge about the process of team searching and creating innovations based on the Design Thinking approach. The organization also received a ready-made model of work based on this approach. Check what it looks like. Using the client path tool, the innovation team developed changes in the online credit process. See how they worked on it.

The Board of Directors and the company’s key managers, within 1 day, worked out and discussed the plan of strategic initiatives for the following year.

A group of 30 members of the European Capital of Culture team have acquired knowledge and new competencies in creating and conducting workshops and meetings based on cooperation with residents in a co-creation model.

The team of the Department of Information and Services for Entrepreneurs (Ministry of Entrepreneurship and Technology) received, verified with entrepreneurs, recommendations for changes and improvements in the services of the government website www.biznes.gov.pl.

The sales team has gained and practiced the knowledge about the process of team search and creation of innovations based on the Design Thinking approach, working out prototypes of improvements in the process of hospital service and contact with doctors.

The HR team received a set of trends, inspirations and good practices from the market in terms of improving employee experience. It then developed a new vision of being a leader in this area and translated it into concrete initiatives, planned over a period of 1 year. In this way, it began the process of transformation towards an employee-centred organisation, as a result of which the internal employee satisfaction rate increased by several percent year on year.

30 employees have gained and practiced knowledge about creating new services and improving existing ones as well as customers’ experiences based on the Service Design approach.

Thanks to the client path tool, the Management Board received precise information about problems, needs and experiences of clients registering an accommodation facility on the service pages. On the basis of this information specific improvement initiatives and recommendations of 10 new services were created. See the description of the implementation.

The team responsible for creating support programs for entrepreneurs received a prototype of a new service for companies operating in the area of Industry 4.0, tested with companies.

50 representatives of various business areas have gained knowledge about the process of team searching and creating innovations based on the Design Thinking approach.

The Innovation Team, as a result of a design process involving customers, received 5 prototypes of new products, of which it selected 2 for further development and implementation.

As part of the bank’s digital transformation project, the client’s service and experience design team received several months’ support in implementing the client-centric approach in the organization. It consisted, among other things, in consultations, everyday joint work and sharing experience, tools and assistance in developing new solutions for clients and implementing an agile design process tailored to the needs of the transforming bank.

The team serving the unemployed received new standards of customer service in the Poviat Labour Office in Szczytno.

The Innovation Team, after analysing the current purchase paths of customers (how customers buy the company’s services and products), received recommendations for improvements in the sales process.

The result of the design process, aimed at improving customers’ experience, were simplified forms for reporting traffic damage and a new, simpler form of presentation of medical insurance offer for companies.

The marketing and communication team has gained and practiced the knowledge about the process of team searching and creating innovations based on the Design Thinking approach, while working out prototypes of changes in marketing materials aimed at customers (B2C).

The Innovation Team has gained knowledge about the process of teamwork in searching and creating innovations based on the Design Thinking approach and about creating new and improving existing services and customer experiences based on the Service Design approach. As a result of the training and mentoring process, they started working on their own using these approaches.

An international group of 20 managers have acquired and practiced the knowledge of the process of teamwork in searching and creating innovations based on the Design Thinking approach.

The result of the design process, aimed at improving the experience of employees-participants of the internal company conference, was a modified formula of the event described in the form of a participant path. See the description of the implementation.

A team of representatives of various business areas, aimed at improving the experience of a business client (B2B), has developed proposals for changes and improvements in the customer service process.

20 Product Managers have gained and practiced knowledge about creating new and improving existing services and customer experiences based on the Service Design approach.

The result of the project was a 2.5-day workshop of team creation of innovations in the Service Jam formula. It responded to 10 challenges prepared by the company. It was attended by 80 students of technical universities, who created prototypes of their solutions. The company’s board of directors chose one solution, which went into further development and implementation. See the description of the implementation.

The Board of Directors and the Directors have gained and practiced the knowledge of the process of teamwork in searching and creating innovations based on the Design Thinking approach while working out concrete ways to use it in their daily work.

A team of representatives of various business areas has gained and practiced knowledge about the process of team searching and creating innovations based on the Design Thinking approach.