We will support you in planning, conducting and summing up innovation, change and improvement processes in your business, department or project.
In our work, we utilize premises and tools of Service Design Thinking. It is a five-step process (Research with the user, Analysis, Designing Solutions, Prototyping and Testing, Preparing for Implementation) offering a ready-made set of methods and tools organizing work in the process of change.Service design is all about making the service you deliver useful, usable, efficient, effective and desirable.(…) So a service design project is a strategic project which uses design techniques like client research, collaborative idea generation and early stage prototyping and testing to deliver services that are built around the real needs of clients (...)".
(Design Council UK)