How do we work?

The Double Diamond model

developed by Design Council

The following Double Diamond model, that we usually use at FUZERS, presents an example of the project process. It is a framework for our project work that has regular control points owing to which, you are able to verify progress. This model is always complemented with a variety of methods and tools that support us in achieving your business goals in the best way possible.

Main stages of the process

Learn about the company

The goal of this stage is to learn and understand your business and gather as much data regarding the challenge, its context, vision and your organization’s strategy as possible.

Learn about the client

We design and conduct qualitative marketing research to know and understand your customers better. Then, we analyze the results and create Customer Journey Maps that help you see how a given process goes through step-by-step from customer’s perspective. See how we do it.

Design a solution

At this stage, we come up with solutions based on issues defined before. We often implement co-creation which is moderated cooperation between different departments in your organization, and may engage clients. We can also do it for you and provide a ready-made solution designed by our team.

Test and prepare to implementation

We stand for fast prototyping, testing with customers and preparing the best ideas for implementation in the organization. We focus on planning the implementation and its business model (the way a product pays for itself and generates added value for users) as well as what we have to do in order to make it stand the test of time (when the novelty after its launch goes away).

„Working with them doesn’t feel like working.”


We know that your business environment changes quickly. That’s why we easily respond and adapt our activities to your current needs.

Control points

Each process is divided into stages that are joined by control points. Owing to them, you are able to monitor the progress, and can make decisions on the current basis.

20 Service Design methods and
Service Design Thinking

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