By using tools and methods like customer journey, service blueprint, co-creation, design workshops, prototyping and testing with customers we will support you in delivering tangible service innovations concepts ready for further development and implementation.
“Service design is all about making the service you deliver useful, usable, efficient, effective and desirable.(…) So a service design project is a strategic project which uses design techniques like client research, collaborative idea generation and early stage prototyping and testing to deliver services that are built around the real needs of clients(…)”.
— Design Council UK
Whether we talk about opening bank account, checking in at the hotel, servicing car, buying tv online or offline, going for holidays or many others daily situations we all have experienced bad service.
In FUZERS we believe that together with you we can change it. By using service design tools and methods (learn more about Service Design - link do SDG) we will support you in (re)designing services and systems in order to deliver both, compelling customer experience and business results.