You can design services and make them remarkable for you customers.

By using tools and methods like customer journey, service blueprint, co-creation, design workshops, prototyping and testing with customers we will support you in delivering tangible service innovations concepts ready for further development and implementation.

“Service design is all about making the service you deliver useful, usable, efficient, effective and desirable.(…) So a service design project is a strategic project which uses design techniques like client research, collaborative idea generation and early stage prototyping and testing to deliver services that are built around the real needs of clients(…)”.
— Design Council UK

Whether we talk about opening bank account, checking in at the hotel, servicing car, buying tv online or offline, going for holidays or many others daily situations we all have experienced bad service.

In FUZERS we believe that together with you we can change it. By using service design tools and methods (learn more about Service Design - link do SDG) we will support you in (re)designing services and systems in order to deliver both, compelling customer experience and business results.

What can you expect?

  • Being an active part of the challenging design process;
  • Working in the interdisciplinary team;
  • Possibility to apply your expertise to service design tools and methods;
  • Minimizing risk related to new concept development;
  • Learning in practice how to adapt service design approach to your business challenges;
  • Co-creation and prototyping with your team and customers;
  • Full support and guidelines from our service designers during the whole process.

What will you get?

  • Service Blueprints - to visualize internal and external actions you need to take in order to deliver your new service;
  • Service prototypes - to not talk about it but to test it with real customers;
  • Storyboards - to know how to tell the story about your new service within the company and outside of it;
  • Value Proposition - to know what value you are going to deliver to each target group.
  • Business Model Canvas - to know how your are going to earn money on that in a long-term perspective;
  • Implementation plan - to know what to do next.