F

If:

  • you want to improve your service so that it provides customers with a better experience;
  • you plan to create with your team a new service and value for your customers;
  • you are looking for ideas for new services but don't know where to start.

U

Improving existing services

We will determine what service and why it needs to be improved. We will then confirm with you the business purpose of the action, the expected result and its course. At this stage we will get to know your company, the market you are operating in, your customers and the service you want to improve. We will also collect available data (from you and the market), analyze it and determine what is known and what is lacking to best achieve the goal. This ensures that we understand the challenge and your business.

We already know what information we’re missing. So we’re going to go and get it. We’ll talk to customers, employees and business partners. In this way, we will understand their needs, emotions and the tasks they have to accomplish. We will determine what suits them and what annoys them in cooperation with you. Based on this information, we will develop a client path for the service which will show you your strengths and areas for improvement in an accessible, visual way.

Knowing which areas are worth strengthening or improving we will start working on how to do it. It’s a very creative part of the cooperation where together with you, your team and often with your clients, we will look for concrete ideas for changes and improvements. At this stage there will be workshops in the co-creation model. For ideas with the greatest potential to improve the customer experience we will develop quick prototypes, which we will test with customers. Thanks to this, you will get feedback from them very quickly and at low cost and confirm the justness (or lack of justness) of further investment in a given solution.

The whole process of improving the service will end with a report, which, apart from a description of the course of action, will include: established implementation specifications and specific recommendations for further development and maintenance of tested solutions. We will also be happy to help you at the solution implementation stage (training, mentoring, consultations). Thanks to this you will know what specific actions to take after the end of our cooperation and you are not left to your own devices.

Let's talk about your challenge

Z

Creation of new services

We will determine what service and why you want to create it. We will then confirm with you the business purpose of the action, the expected result and its course. At this stage we will get to know better your company, the market you operate in and your clients. Together with you, we will develop a vision of the new service that will be our reference throughout the project. At this stage, we will also determine what information we have and what information is still missing to start working on the new service. This will ensure that we understand the challenge and your business.

Surely you and your team already have the first ideas for a new service. Therefore, at this stage, we will help you to collect them, organize them and, if necessary, complement them with proposals, both ours and those developed together with your clients. Together we will select the most interesting ideas and analyse their market potential and identify opportunities and barriers for their possible implementation. Thanks to this, you will be able to truly assess their value for your business.  At this stage, we will also predefine the target group and build the first customer profiles.

For ideas with the greatest market potential, we will develop fast prototypes, which we will test with customers. Thanks to this, you will get feedback from them very quickly and at low cost and confirm the justness(or lack of justness) of further investment in a given solution.

The whole process of creating a new service will end with the development of a report which, apart from a description of the course of action, will include, among others, established implementation specifications and specific recommendations for further development and maintenance of tested solutions. We will also be happy to help you at the solution implementation stage (training, mentoring, consultations). Thanks to this you will know what specific actions to take after the end of our cooperation and you are not left to your own devices.

Let's talk about your challenge

E

Conceptual workshops

The aim is to generate ideas for new online and offline services that will give your customers
added value and a better experience. During this session, we will provide inspiration,
combine our experience and your organization's different business areas, and then work
together on new service concepts. The product is usually a list of ideas meeting specific
business requirements and/or their first prototypes ready for testing with customers and
further business analysis.

Already have ideas for new services and value for customers? Test and verify your
assumptions with customers. This will help you to identify potential errors and shortcomings
in the original concept at an early stage. In this way you will assess which of the ideas are
worthy of further testing, development and implementation. This way you will not have to
guess what will work and you will save time and money.

A 3-5 days design process that will reduce the risk of a misguided solution or improvement
on the market. During this process we will define the business challenge, develop and select
the best ideas, which we will then prototype and test with customers. In this way you will
quickly test your business assumptions in a real environment and decide on the further
direction of a new service/improvement.

 

Let's talk about your challenge

S

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