Our work

You can take an advantage of our wide perspective from different industries and find in us a long term and reliable partner in service innovation projects.

Bank

New services in banking app

Finance

Developing 8 concepts of customized functionalities of the banking app

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International Paper

Training on Service Design

Paper industry

Introducing Service Design to the corporate environment.

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IKEA

Breaking corporate silos with co-creation

Furniture industry

Design and implementation of the co-creation workshops.

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Nocowanie.pl

Mapping users experiences

Tourism

Mapping users experiences with one of the biggest booking services in Poland.

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Skanska

Experience design for a coroprate event

Construction

Looking for areas of improvement in the journey of participant of the corporate event.

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Insurance company

Validating new service ideas

Finance

Quantitative and qualitative validation of 15 ideas for a new service of the insurance company.

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Work with us


Research Insights

Deep understanding of how your customers interact with your service or brand is crucial for any service innovation project.

Through ethnographic research and methods like observation, deep interviews, customer workshop and service safaris you will discover different contexts and gain deeper understanding of your customers needs and emotions.


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Service Design

You can design services and make them remarkable for you customers.

By using tools and methods like customer journey, service blueprint, co-creation, design workshops, prototyping and testing with customers we will support you in delivering tangible service innovations concepts ready for further development and implementation.


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Training & Mentoring

Making service innovation happen in a long term is not only about tools, methods and processes.

It is about people and their approach and actions. Through internal trainings, workshops and mentoring we will skill up your innovation leaders to be ready to take a challenge, lead a process and deliver tangible results.


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